Robotic Process Automation (RPA), as the enabler of a digital workforce in the back office, in a very cost-efficient manner, has gained significant momentum over the past few years.

RPA has “matured” into Intelligent Automation (IA) which is RPA plus a combination of cognitive technologies to digitize and automate business processes from the front office to the back office.

Organizations are turning to RPA & IA to realize material operational benefits! In cost reductions, productivity gains and customer service improvements – the promise is very attractive, and the prize, potentially, very material-the reality is that unlocking the promise is much more difficult than expected.

Demand for practical experience in successfully scaling and delivering financial benefits is increasing exponentially – securing and retaining a competent team will prove to be more challenging as more organizations embark on this IA journey.

We have had the benefit of working across multiple clients and geographies and understand the real-world challenges that organizations will encounter along this journey.

Our fundamental premise is:

• The business benefits and market forces will ”force” organizations to implement IA in some form or another – it is inevitable!

• The IA journey is fraught with challenges and organizations struggle to scale and realize the full potential – disappointment is real!

• We believe most of the benefits of IA should be realized in the first three/ four years, after which it is a business as usual function.

• Too much emphasis is placed on the technology rather than the business outcomes.

• Establishing your own capability will extend your Time to Value by 12-18 months, you will create a fixed overhead and the return on investment is not guaranteed.

IA is over sold

Software providers and consultancies sell IA as a “low” or “no” code solution for business users.

Not all business processes can be automated – IA is not the silver bullet.

Expectations client are not informed and sometimes unrealistic – 100% automation rates for example.

Unlocking value from IA is not “easy”

Selecting the best candidate processes, designing and building the optimal automations; is the magic.

Time to value is >12 months

Selecting the right technology, procuring and establishing an inhouse capability, is an expensive time consuming and political affair.

All the lessons already learnt, needs to be “relearnt” by the inhouse team.

Investment decisions are not fact based or data driven

Organizations start the IA journey because of the hype, rather than the evidence supporting the size of the opportunity and become disillusioned quickly when high expectations are not met.

Real experience in scaling automation is scarce
IA is relatively new as a capability and few organizations have scaled their IA capabilities.

Expertise is limited (and sought after)
Identifying true expertise, and retaining them, is a challenge in an emerging domain.

Focus is on technical capability rather than on design capability.

Many organizations believe that if they have a few IA certified developers, they can deploy IA at scale.

Too often organizations focus on automating AS-IS processes that might not yield the improvements that are expected.

Inexperienced developers build ineffective automations.

Lack of “sales focus”

Managing demand and selling into the organization is typically not a core capability for in house operational teams.

An Alternative Model (Engagement/Delivery/Commercial)

We are confident in our ability to identify the biggest sources of value, plan and execute a portfolio of optimization to deliver value (significantly!) faster.

We back up our Time to Value commitment with a commercial model that focuses on the delivered business outcomes – we put our money where our mouths are!

We provide a turnkey service to deliver the value of IA from the outset.

Expertise

Our team has years of hands on experience in the worlds of Business Process Management, Information Technology and Implementations (both technology and business).

Our technical domain knowledge spans industries, platforms and software applications.

• We deliver real business benefits from Intelligent Automation.
  
• We guarantee a positive ROI from the first wave.
• We accelerate the benefits by 52% over a 4-year period.
• We start realizing value within first 6 months (vs 12-18 months).
• We deliver the value for 30% less over a 4-year period – i.e. in-house vs service on demand.
• We build the automations 20%-30% better, i.e. less licenses/better bot utilization.
• We are incentivized to deliver the benefits.
• We provide flexibility and fact-based data to accelerate, pause or stop the investment in automation.

* Based on an optimal 4 year model, 105 Digital Workers deployed.